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Returns

We want you to be completely happy with your purchase. If your selection does not meet your satisfaction, we will be happy to exchange or refund new, unused items.

Requests for refunds or exchanges must be made within 30 days of the ship date.
    Items for return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment.

    If you have received one of our free gifts with purchase and are returning your entire order, we will ask you to return your free gift with your order as you will no longer qualify for a free gift.
      For returns due to defects or due to an error made by Yvonne Ellen we will replace the item where possible or refund the purchase price in full, including taxes and delivery charges, in the original form of payment.
        If the original form of payment is unavailable for credit, a gift card for the refund amount will be issued to the purchaser.
          We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.
            Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment. Replacements can only be shipped to the original shipping address.
              Until the item returns, the item is your responsibility which includes breakages.

               

              UK





              Complete your return in a few quick steps:


              2) Print your form & packing slip

              3) Package items 
              4) Ship Items














              • We recommend using Royal Mail as you are better able to track your shipment. 

              UNITED STATES & REST OF WORLD
                



              Complete your return in a few quick steps:
              1) For all US returns please start your return process by clicking here 
                  For all other parts of the world start your return process by clicking here
              2) Print your pre paid label
              3) Package items carefully so they don't get broken on their way back to us
              4) Ship Items

              • All international returns must come back to us via DHL.






              Please note - unscheduled returns will be subject to an administration charge.

                Please contact us at support@yvonneellen.com if you have any questions!