SHIPPING AND RETURNS

 

HOW MUCH DOES DELIVERY COST?

United States:
USA Standard Delivery (Typically 2-3 working days): $9 [FREE for baskets above $75]
Express (2 day delivery) $30
Canada:
[currently unavailable]
South America:
[Varies by countries, please proceed to checkout to see price]
For other countries, please contact support

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HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
All orders dispatched the same [working] day, if placed before 4pm

DO I NEED TO BE THERE TO ACCEPT DELIVERY?
It is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address.

Yvonne Ellen cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

 

HOW CAN I TRACK MY ORDER?
Once the order has been processed, you will receive a tracking number so you can see regular updates on the progress of your order.

 

If you have purchased items away from yvonneellen.com, please refer to the retailer in question.   We can only deal with orders placed on yvonneellen.com


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RETURNS

Returns period: Up to 21 days

Cost: If the item is faulty we will refund the delivery cost. Otherwise shipping fees are your responsibility (but please contact us before: support@yvonneellen.com)

What to do: Please return packed as safely as possible, with your order number & reason for return

Until the item returns, the item is your responsibility which includes breakages.  Please note - unscheduled returns will be subject to an administration charge.

We strongly advise using a tracked service where possible with insurance in case they damage or lose your items! 

Please contact us at support@yvonneellen.com if you have any questions!