HOW MUCH DOES DELIVERY COST?
UK Standard Delivery (3-5 working days): £5.95 [FREE with baskets above £50]
UK Special Delivery (1-3 working days): £6.95
USA Standard Delivery (Typically 2-3 working days): $9 [FREE for baskets above $75]
Express (2 day delivery) $30
FREE shipping. Due to new regulations, you will need to pay your countries' duties when you receive delivery. This will be collected by the courier.
Please make sure you're aware of these charges. If these charges are not paid then the parcel will be returned back to us - and the
the cost for the return postage deducted from your payment.
We deliver to Ireland!
Australia Standard Shipping (10-12 working days) : £24.99
Please note that all UK and international standard shipping orders are sent with Royal Mail. International delivery is offered from a number of deliveries couriers, to ensure lowest cost.
HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
All orders dispatched the same [working] day, if placed before 4pm
DO I NEED TO BE THERE TO ACCEPT DELIVERY?
It is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address.
Yvonne Ellen cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
HOW CAN I TRACK MY ORDER?
Once the order has been processed, you will receive a tracking number so you can see regular updates on the progress of your order.
If you have purchased items away from yvonneellen.com, please refer to the retailer in question. We can only deal with orders placed on yvonneellen.com
Returns period: Up to 21 days
Cost: If the item is faulty we will refund the delivery cost. Otherwise shipping fees are your responsibility (but please contact us before: firstname.lastname@example.org)
What to do: Please return packed as safely as possible, with your order number & reason for return
Until the item returns, the item is your responsibility which includes breakages. Please note- unscheduled returns will be subject to an administration charge.
We strongly advise using Royal Mail where possible with insurance in case they damage or lose your items!
Please contact us at email@example.com if you have any questions!